Last updated: 9/21/2025
At AFG Woodworking LLC, we want you to be completely happy with your purchase. Each piece is handcrafted with care, and we stand behind the quality of our work.
1. Returns
- We accept returns within 30 days of delivery.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Custom or personalized items (such as name-specific alphabet blocks) cannot be returned unless they arrive damaged or defective.
2. Refunds
- Once we receive and inspect your return, we’ll notify you by email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable. If you received free shipping, the original shipping cost may be deducted from your refund.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us before sending the item back.
4. Replacement Pieces
We understand that puzzle pieces and blocks can occasionally get lost. To help, we offer replacement pieces for most of our products.
- Replacement pieces are available for a small fee plus shipping.
- Availability may depend on wood type or design.
- To request a replacement piece, contact us at support@afgwoodworking.com.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.
6. How to Start a Return
To initiate a return, exchange, or report an issue, contact us at:
We’ll provide instructions for shipping the item back. Please do not send items without contacting us first.
7. Shipping Returns
- Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).
- Consider using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
8. Contact Us
If you have any questions about this policy, please contact us:
📧 support@afgwoodworking.com
📍 AFG Woodworking LLC
21001 San Ramon Valley Blvd Ste A4 #123
San Ramon, CA 94583-3454