Last updated: 9/21/2025
At AFG Woodworking LLC, each item is handcrafted with care in small batches. As a family-run workshop, our focus is on quality over speed.
1. Processing Times
- Standard items (like puzzles and alphabet blocks) are typically ready to ship within 7–14 business days.
- Custom or personalized items (such as name-specific alphabet blocks) may take 2–3 weeks depending on workload.
- We’ll always communicate if we expect longer delays due to higher order volumes.
2. Shipping Rates
- Shipping costs are calculated at checkout based on your location and the size/weight of your order.
- From time to time, we may offer free shipping promotions (clearly noted on our site).
3. Delivery Estimates
- Standard U.S. shipping usually takes 3–7 business days once the order is shipped.
- Please note: delivery times are in addition to processing time.
4. Order Tracking
- You’ll receive an email with tracking information once your order ships.
- Tracking details may take up to 24 hours to update.
5. Delays
- Because we are a small workshop, delays may occur during busy seasons or due to supply issues.
- We’ll do our best to keep you informed and provide updated delivery estimates if needed.
6. Lost or Stolen Packages
- If your package is marked “Delivered” but cannot be found, please check with neighbors, household members, or your local post office.
- If still missing, contact us at support@afgwoodworking.com and we’ll assist with next steps.
7. Contact Us
For questions about shipping or order status, contact us:
📧 support@afgwoodworking.com
📍 AFG Woodworking LLC
21001 San Ramon Valley Blvd Ste A4 #123
San Ramon, CA 94583-3454